Thomas J Andrews Inc

“I have been a patient for several years and have met with different providers. I'm currently a patient of Nicole Montgomery and I couldn't be happier. Nicole is compassionate, attentive and she LISTENS. She's made a positive difference in my life and I'm very thankful for her.”

“Been going here for over 10 years now and been seeing Rebecca Evans. I’m over the moon with the care I get from her. She always will give me options and helps me find alternative care if I don’t think our current course is working. There’s some people at the front that might be newer or maybe just a different shift, not completely sure since I go in every 3ish months but today they were absolutely wonderful and we had to cut our conversation short or I could’ve been there all day chatting. I definitely recommend this facility to anyone that is needing care. Oh! The medical assistant, I feel like she has been there FOREVE and definitely deserves a shout out for how kind she is every single time I come in.”

“I arrived at the psychiatric care center for my appointment with Lawrence Chang, a wonderful psychiatric mental health nurse practitioner. When I got there, I was greeted by a very kind, nice young lady standing to my right as I faced the reception. There are four buildings on the property. Next to her was a woman named Alicia Hance. She was absolutely rude and horrible to me. After I signed my paperwork and received a copy of the arbitration agreement, I threw it away. I was then forced to take it out of the garbage can to keep my appointment. When I asked why, she said it was because of HIPAA. I’ve read HIPAA. She was wrong. Once a document like that has been given to the patient, the patient can do anything they want with it — throw it away, light it on fire, whatever. The staff has no right to dictate what happens to it after it’s been handed over. At the end of my meeting with Mr. Chang, he confirmed that I was correct and that I could have thrown it away. He even mentioned he had a group chat going because I had asked for my clinicals and report, which he had completed instantly with the help of AI. He wasn’t entirely sure of the policy since he’s fairly new there. When I went back out to the front desk to get my report, I was told they weren’t allowed to give it to me and that I could only give permission for them to send it somewhere else. I said no — I wanted it printed and given to me directly. Alicia then lied again about HIPAA, clearly showing she hasn’t actually read or understood the law. I told her once more that she was wrong. I am allowed to receive my own clinical report directly, just like I’m allowed to throw away my own arbitration agreement once it’s been given to me. She responded in a very snotty, mean, and snide way, sarcastically asking if I would like to talk to the office manager, as if she didn’t think I would take her up on it. I said I sure would. She then walked me over to another building but refused to go first — she made me lead the way. Once we got there, I had to wait 20 minutes and ask twice. It felt like she was deliberately wasting as much of my time as possible, and she succeeded. Eventually, the office manager, Kristin O’Connell, came and handled everything professionally. She brought me the proper release form, I signed it, and she gave me my report. She also introduced herself clearly, like a true professional. Alicia Hance is the kind of employee who should be written up — if not dealt with more severely — assuming I’m not the first person to speak up about her behavior. This is all true. There is also an awesome dog named Olive there who hung out with me in the lobby; she and the angel at reception deserve a raise.”

“I am currently a patient of Nicole Montgomery's. I have never felt so understood or listened too. She is always willing to try something new. She constantly is checking to see how all medication and side effects are impacting my life. To finally have a clinician in the Redding who will actually listen is pure gold. 10/10 I would recommend her to everyone I know. Best thing that has happened doctor wise in my life in many years.”