Mindful Health Solutions - Sacramento

“They put your credit card on file, cancel your appointment and then charge you a “no show” fee of hundreds of dollars. They cancel appointments constantly and interrupt patient care. The doctors have all been nice (except RN Anna-stay clear) but scheduling doesn’t treat patients like people. They have no oversight or accountability for how they treat patients. There is no one to speak to when staff is actively causing harm to patients. The manager at the Sacramento location, Guerline, will cancel appointments and refuse to speak to patients about her decisions about their care while knowing nothing about the individual patient. I would not recommend going to this location (university ave) as they recently lost their main RN and are now canceling patients appointments and interrupting care instead of fixing their staffing issue, and there is no one being held accountable or that patients can talk to, so this appears to be the new norm for this location and scheduler. So sad to see as they have a monopoly on a lot of their care options, so they can treat patients however they want and sick individuals are at their mercy. Good luck, I hope you find better care than I have.”

“So first session, they rx'd meds that they never put order in to the pharmacy even after i emailed them asking why meds hadnt been placed, for second session they suggested tms despite me not having tried meds. When i requested copy of medical, I was transferred to VM which never responded to my call. Not recommended as a place that is organized or to actually provide appropriate level of services.”

“I haven't been a patient here for 2 years and just got an invoice for an appointment i did not schedule, attend, or was notified about. I called and left a voice mail and haven't heard back at all.”

“My wife called in on Saturday trying to get a refill for an error that the doctor did not add a prescription refill option for a medication my wife has been on for 15 years. She spoke to Monique who answered the phone on a recorded line mind you, my wife in distress as we would be out of service for 10days on a camping and unable to refill the prescription. She was incredibly rude and offer no offers or additional resources to assist my wife and basically just told her sorry there's no one here you can speak to here until Monday. She was rude and unhelpful and only increased my wife's stress and anxiety surrounding this very scary prospect. I hope someone from Mindful Health Solutions reads this and listens to that phone call as this is a Psychiatrist office where people who have mental health issue call for "Mindful Health Solutions" there is no reason you should ever speak to your patients in that manner let alone patients that are calling their MENTAL HEALTH PROVIDERS. STAY AWAY FROM THIS OFFICE AT ALL COSTS. We will be immediately changing our providers.”